BOOKING POLICY
We are enthusiastic to work with you that is why we have make it easy for you to reach our team, we aim to make the booking process simple and convenient for you. Please take a moment to review our booking policy
Booking Procedure
Bookings can be made via phone, email, or our website
Please provide details such as the cleaning service required, location, preferred date, and time.
Booking Confirmation
Once your request is received, we will confirm availability and provide a booking confirmation via email or phone.
Payment Terms
A deposit may be required to secure your booking. This will be deducted from the final invoice.
Payment methods include [bank deposit, bank transfer, debit card].
Rescheduling or Cancellation
Cancellations made after this timeframe may incur a fee.
Special Requests
For specific cleaning requirements or additional services, kindly inform us at the time of booking.
Service Guarantee
We strive to meet all your expectations. If you are dissatisfied with the service, please notify us immediately, and we will address the issue promptly
Conciliation Policy for Cleaning Services
Our company goal is to provide exceptional cleaning services while fostering trust and satisfaction with our clients. In the rare event of a dispute or dissatisfaction, we follow this conciliation process
Prompt Resolution
If you are unhappy with the service provided, please notify us within [specified timeframe, e.g., 24 or 48 hours] of the service completion.
We will acknowledge your concern and work towards resolving it promptly.
Review and Investigation
Our team will thoroughly review your feedback to understand the issue.
If required, we will inspect the site or gather relevant details to assess the situation.
Corrective Action
If the issue is determined to be within our responsibility, we will offer corrective measures, such as re-cleaning the affected areas, at no additional cost.
We may also provide compensation or discounts as appropriate, based on the nature of the concern.
Open Communication
Throughout the process, we will maintain clear and respectful communication to ensure your needs are understood and addressed.
Escalation Procedure
If the issue remains unresolved, it can be escalated to our senior management for further review.
We are committed to finding a fair and amicable solution for all parties.
Client Satisfaction
Once the issue is resolved, we will confirm your satisfaction and document the resolution for future improvements.
Privacy Policy
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
Information We Collect
Personal details such as name, address, phone number, and email address when you book our services.
Payment information to process transactions securely.
Any additional information provided by you, such as specific cleaning requirements.
How We Use Your Information
To provide, manage, and improve our cleaning services
To communicate with you about bookings, updates, promotions, or feedback
To ensure compliance with legal and regulatory requirements.
Information Sharing
We do not sell, trade, or share your information with third parties except as necessary to deliver our services (e.g., payment processing or legal obligations).
Data Security
We implement strict security measures to protect your personal information from unauthorized access or breaches.
Sensitive information such as payment details is encrypted and processed securely.
Your Rights
You have the right to access, update, or delete your personal information.
To exercise these rights, please contact us at (+44) 07780250623
Policy Updates
We may update this Privacy Policy periodically. Any changes will be communicated on our website or via email.